Refund Policy

Refund Policy

Return & Refund Policy

At ToBrick, we want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Return Policy for Custom Products

All products sold by ToBrick are 100% custom-made and personalized. For this reason, refunds or cancellations are only allowed within 2 days (48 hours) from the time of purchase.

Once the product has been processed for shipment or delivered, no refunds or returns will be accepted under any circumstances, in accordance with EU regulations regarding personalized goods.

Please double-check all personalization details (such as uploaded photos, text, and design choices) before placing your order.

To request a refund within the 2-day window, contact us at info@tobrick.com with your order number.

Damages & Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue and make it right.

Consumer Complaints - Faulty Products

If the goods you purchased turn out to be defective (excluding issues related to customization errors provided by the customer), you are entitled to make a claim. You may choose to:

  • Request a replacement with a defect-free item.

  • Ask for the defect to be repaired.

  • Request a price reduction.

You can report a complaint within one year of discovering the defect, provided it is within the item’s warranty period. Your complaint will be processed within 30 days of receiving the notification.

Please email us at info@tobrick.com before returning any defective products.

European Union 14-Day Cooling Off Period

This right does not apply to personalized or custom-made items.
Under Article 16(c) of the EU Consumer Rights Directive, the right of withdrawal does not apply to the supply of goods made to the consumer’s specifications or clearly personalized.